Important Update for Customers (COVID-19)

(updated on June 7th, 2021)

COVID-19 is breaking out here in Taiwan. Currently the factories and transportation are still functioning. We will update the status later if the lockdown happens.

Stock Level - Product Shortage

Due to the strong economic rebound after COVID-19, the demand for power chucks is high since March, 2021. Currently many of our hot-selling items might be in shortage. The stock status veries everyday. Please send your inquiry to us first before placing any order.

Shipping Cost and Delay

Air freight becomes very expensive due to insufficient freight capacity. In the past, part of the capacity is provided by passenger planes. We list some updated status of forwarders for your reference.

Peak Surcharge - DHL, FedEx, UPS, and TNT now all implement a peak surcharge to their existing rates. The addon rates are as follows:
*. AU and NZ: $1.95 per kg
*. CA, US, and MX: $0.85 per kg
*. JP and KR: $0.85 per kg
*. Southeast Asia: $0.85 per kg
*. Europe and UK: $0.30 per kg

Shipping Delays - Due to the insufficient shipping capacity, FedEx Priority service to Canada, U.S., and Mexico might take 2 more days.

Service Suspension - The following services currently are unavailable:
*. FedEx Intl Economy Service
*. FedEx Freight Service (pallets/heavy goods/wooden cases)
*. TNT Economy Service
*. TNT S87 Service
*. EMS Express Service (depending on your local postal system)

Our Service Hours

Our service hours remain unchanged
By Telephone: 09:00 - 17:00 (GMT + 08), Monday to Friday
By Email: 09:00 - 22:00 (GMT + 08), Monday to Sunday