FAQ – MTA DIRECT

Frequently Asked Questions

Warranty, Return, and Refund Policy

Satisfaction Return - We are happy to accept a return if the sold product does not suit your needs. Due to expensive international freight costs, we are unable to absorb the costs of the return. The refund amount will be the amount of your total payment deduct the paid shipping costs and bank fees. See the following table for the detailed return steps.

Non-Returnable/Non-Cancelable Items - For products that are with make-to-order sizes such as collets or expanding sleeves, they are non-cancelable, neither returnable nor refundable, unless:
(a) Goods are damaged or faulty due to the manufacturer's fault.
(b) Incorrect goods delivered by us.

Dead on Arrival - DOA means that upon receiving a product, you discover that the product does not function as it should do. Under the circumstances, MTA Direct offers a full return of your total payment including the product net price and the shipping cost. See the following table for the detailed refund steps.

No Product Warranty - Due to expensive international freight costs, MTA Direct offers NO Warranty for the products that we sold (except DOA situation mentioned above). For most of the products we sell including power chucks, collet chucks, and vise, and others, the only possible product failure is caused by metal wearing. Metal wearing is a slow process that part life normally lasts for 3 to 10 years. According to our sales records, we have never received any returning requests due to product quality since 2010.

Satisfaction Return	1. Contact us within 15 days after receiving the product. 2. Return the product. 3. MTA Direct examines the returned product. 4. Get your refund. (minus original shipping costs and bank fees)
Dead on Arrival	1. Contact us within 15 days after receiving the products. 2. Return the products. 3. MTA Direct examines the returned goods. 4. Get your refund. (full amount)
No Product Warranty	MTA Direct does not offer a Product Warranty except the product is Dead on Arrival (DOA). (see the above description)

Price Structure

The price listed on our page is the Net Price of the product itself. Besides the product price, your Total Cost will consist of several costs including shipping cost, payment service fee, your local import duty, and your local tax. See the following table.

Cost	Description	Pay to / Collect by
Product Price		MTA Direct
Shipping Cost	Depending on your Country and Product Weight	MTA Direct or your own forwarder
Payment Service	$0 for Credit Card and ACH $25 for International Wire Transfer	MTA Direct
Import Duty	Variable, less than 5% mostly	the Forwarder
VAT or GST	(Input Tax Deductible )	the Forwarder

Shipping Options and Costs

International Express (FedEx/UPS/TNT) - offers the fastest, most reliable delivery and is the most popular option among our customers. MTA Direct has a long-term contract with several international expresses including FedEx, TNT, and UPS that they offer discounted rates if the payment is prepaid by us. The estimated freight cost of each product is automatically calculated and shown under the product page and cart page according to the gross weight and to the region/country that you are located. When you checkout, a list of freight cost options offered by each express will be shown according to the total gross weight of your order.

Service	Delivery Time	Limitation	Delivery Region
FedEx Intl. Priority	Short	None	Worldwide
FedEx Intl. Economy	Medium	None	Worldwide
TNT Global Express	Short	70kgs per Carton	Worldwide
TNT Economy Express	Medium	70kgs per Carton	Major Countries
UPS Express	Very Short	70kgs per Carton	Worldwide
UPS Saver	Short	70kgs per Carton	Worldwide
UPS Expedited	Medium	70kgs per Carton	Worldwide

EMS (Express Mail Service) Service - is a more economical option for delivering light-weighted parts such as collets or top jaws. Unlike international express service who charges a higher base fee, the EMS rate is directly proportional to the gross weight. Please note that EMS is operated by your local post system that sometimes the delivery time is not very stable. Before choosing EMS as your delivery service, please consider the reliability of your local post system.

Service (CPT Term)	Delivery Time	Limitation	Delivery Region
EMS (to Door)	5 - 15 Days	20 or 30 kgs per Carton	Worldwide

Sea Freight - If your purchase quantity is large, using sea freight service is a more economical option since its average weight cost is much lower than that of express services. If you like to use sea freight to ship the products, please contact us.

Service	Delivery Time	Limitation	Delivery Region
Sea Freight	20 - 60 Days	None	Worldwide

Bulk Order using Air Courier (On Request) - For urgent orders which are with heavier gross weight (100kg or above), our contract forwarders offer special rates. The rates of these services are on request. Please contact us when you like to place an order.

Service (CPT Term)	Delivery Time	Limitation	Delivery Region
FedEx Intl Freight (to Door)	Short	None	Worldwide
TNT S87 Air Freight (to Door)	5 - 15 Days	70kgs per Carton	Request
UPS Pallet (to Door)	Short	None	U.S., Canada, and Mexico