Frequently Asked Questions
Warranty, Return, and Refund Policy
Satisfaction Return - We are happy to accept a return if the sold product does not suit your needs. Due to expensive international freight costs, we are unable to absorb the costs of the return. The refund amount will be the amount of your total payment deduct the paid shipping costs and bank fees. See the following table for the detailed return steps.
Non-Returnable/Non-Cancelable Items - For products that are with make-to-order sizes such as collets or expanding sleeves, they are non-cancelable, neither returnable nor refundable, unless:
(a) Goods are damaged or faulty due to the manufacturer's fault.
(b) Incorrect goods delivered by us.
Dead on Arrival - DOA means that upon receiving a product, you discover that the product does not function as it should do. Under the circumstances, MTA Direct offers a full return of your total payment including the product net price and the shipping cost. See the following table for the detailed refund steps.
No Product Warranty - Due to expensive international freight costs, MTA Direct offers NO Warranty for the products that we sold (except DOA situation mentioned above). For most of the products we sell including power chucks, collet chucks, and vise, and others, the only possible product failure is caused by metal wearing. Metal wearing is a slow process that part life normally lasts for 3 to 10 years. According to our sales records, we have never received any returning requests due to product quality since 2010.
Satisfaction Return | 1. Contact us within 15 days after receiving the product. 2. Return the product. 3. MTA Direct examines the returned product. 4. Get your refund. (minus original shipping costs and bank fees) |
Dead on Arrival | 1. Contact us within 15 days after receiving the products. 2. Return the products. 3. MTA Direct examines the returned goods. 4. Get your refund. (full amount) |
No Product Warranty | MTA Direct does not offer a Product Warranty except the product is Dead on Arrival (DOA). (see the above description) |
Price Structure
Cost | Description | Pay to / Collect by |
Product Price | MTA Direct | |
Shipping Cost | Depending on your Country and Product Weight | MTA Direct or your own forwarder |
Payment Service | $0 for Credit Card and ACH $25 for International Wire Transfer | MTA Direct |
Import Duty | Variable, less than 5% mostly | the Forwarder |
VAT or GST | (Input Tax Deductible ) | the Forwarder |
Shipping Options and Costs
Service | Delivery Time | Limitation | Delivery Region |
FedEx Intl. Priority | Short | None | Worldwide |
FedEx Intl. Economy | Medium | None | Worldwide |
TNT Global Express | Short | 70kgs per Carton | Worldwide |
TNT Economy Express | Medium | 70kgs per Carton | Major Countries |
UPS Express | Very Short | 70kgs per Carton | Worldwide |
UPS Saver | Short | 70kgs per Carton | Worldwide |
UPS Expedited | Medium | 70kgs per Carton | Worldwide |
EMS (Express Mail Service) Service - is a more economical option for delivering light-weighted parts such as collets or top jaws. Unlike international express service who charges a higher base fee, the EMS rate is directly proportional to the gross weight. Please note that EMS is operated by your local post system that sometimes the delivery time is not very stable. Before choosing EMS as your delivery service, please consider the reliability of your local post system.
Service (CPT Term) | Delivery Time | Limitation | Delivery Region |
EMS (to Door) | 5 - 15 Days | 20 or 30 kgs per Carton | Worldwide |
Sea Freight - If your purchase quantity is large, using sea freight service is a more economical option since its average weight cost is much lower than that of express services. If you like to use sea freight to ship the products, please contact us.
Service | Delivery Time | Limitation | Delivery Region |
Sea Freight | 20 - 60 Days | None | Worldwide |
Bulk Order using Air Courier (On Request) - For urgent orders which are with heavier gross weight (100kg or above), our contract forwarders offer special rates. The rates of these services are on request. Please contact us when you like to place an order.
Service (CPT Term) | Delivery Time | Limitation | Delivery Region |
FedEx Intl Freight (to Door) | Short | None | Worldwide |
TNT S87 Air Freight (to Door) | 5 - 15 Days | 70kgs per Carton | Request |
UPS Pallet (to Door) | Short | None | U.S., Canada, and Mexico |